Art Direct Delivery and Returns

We offer a money-back guarantee. If you have any issues with your shipment we will be happy to assist you. Email us at returns@artdirect.com.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order automatically by FedEx. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place late on Friday or on Saturday will not be processed until Monday. We reserve the right to change shipper to UPS at anytime based on time of shipment and any other factors. Tracking numbers will be provided regardless.

Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam should expect longer delivery times and increased shipping prices. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).

Returns and Replacements

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly work with you for a replacement or refund depending on the issue. Please email us at returns@artdirect.com if you have any issue with your art.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your art direct order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). If you return an item without first receiving a request to do so from returns@artdirect.com you will not be refunded the cost of shipping. Please always email us at returns@artdirect.com if you have any issues.

Please allow 10 to 14 days for Art Direct to process your return.